Privacy Policy

Thank you for visiting The Swimming Pond Shop. Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and purchase swimming pond equipment from us.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect personal information that you provide directly to us when you interact with our website or make a purchase. The information we may collect includes:

a. Personal Information:

Full name
Email address
Phone number
Shipping and billing address
Payment information (e.g., credit card details)

b. Transaction Information:

Details about the products you purchase from us
Order history and order numbers
Customer preferences and choices

c. Communication Information:

Records of your interactions with us (e.g., emails, chat logs)
Your communication preferences

d. Usage and Technical Information:

Your IP address
Browser type and version
Operating system
Date and time of access
Pages viewed and how you navigate through our website
Device information (e.g., device ID, screen size, and resolution)

2. How We Use Your Information

We use the information we collect for various purposes, including:

a. Processing and Fulfilling Orders:

To process your orders and deliver the products you purchase
To provide order status updates and shipping information

b. Customer Support:

To respond to your inquiries, requests, and comments
To provide customer support and resolve issues

c. Marketing and Promotions:

To send you promotional offers, newsletters, and updates about our products and services (you can opt out at any time)
To personalise your shopping experience

d. Analytics and Improvements:

To analyse and improve our website, products, and services
To monitor website usage and trends

e. Legal and Regulatory Compliance:

To comply with applicable laws, regulations, and legal processes
To protect our rights, privacy, safety, or property, and that of our customers and others

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

a. Service Providers: We may share your information with third-party service providers who assist us in delivering our products and services, including payment processing, shipping, and customer support.

b. Legal Obligations: We may disclose your information in response to a legal obligation, such as a court order or government request, or when we believe disclosure is necessary to protect our rights, privacy, safety, or property, or that of our customers or others.

c. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

d. Consent: We may share your information with third parties when you provide us with your explicit consent.

4. Your Choices and Rights

You have certain rights regarding your personal information:

a. Access and Correction: You may access and correct your personal information by logging into your account or contacting us directly.

b. Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in the communications or by contacting us directly. Please note that even if you opt out of marketing emails, you may still receive transactional or service-related communications from us.

c. Cookies and Tracking: You can usually set your browser to refuse all or some browser cookies or alert you when cookies are being sent. Please note that disabling or refusing cookies may affect your user experience on our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use or provide any information on our website.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the beginning of this policy indicates when it was last revised. Any changes will become effective upon posting the updated Privacy Policy on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

We are committed to addressing your inquiries and concerns promptly and transparently.

Thank you for choosing The Swimming Pond Shop. Your privacy is important to us, and we appreciate your trust in us.