Shipping

Swift and dependable delivery service for your convenience.

At SPS, we recognise the paramount importance of punctual delivery for your business. That’s why we are dedicated to providing you with a professional service that ensures the prompt and efficient arrival of your products.

Delivery Charges:

For non-bulky items measuring under 1.5 meters (including bulbs and liquids), the delivery charge is £9.50 + VAT for the initial 20kg (with an additional 28p per kilo after 20kg).

Pipework and oversized parcels exceeding 1.5 meters incur a delivery charge of £15.00 + VAT for the initial 20kg (with an additional 28p per kilo after 20kg).
If your items can be accommodated in a 5kg courier pack and do not contain liquids, they can be shipped for £6.50 + VAT.
For items that fit into a 1kg mail pack and do not contain liquids, the shipping cost is £5.50 + VAT.
Bulky items like drums or bead filters require pallet shipping, starting from £45.00 + VAT.
Non-bulky orders to mainland UK exceeding £1000 (excluding VAT) will be shipped for free, up to a value of £55.00.

Orders destined for remote areas, such as the Scottish Highlands and Northern Ireland, may have different rates (please contact us for details).

To safeguard your privacy, all orders will be dispatched in unbranded packaging, devoid of any marketing materials.

We are committed to delivering a swift service and strive to dispatch your orders as expeditiously as possible. Nevertheless, it’s important to note that while we make every effort to meet delivery expectations, delivery times are not guaranteed and should not be solely relied upon. SPS cannot assume responsibility for any delays that may result in work disruptions or delays.

Placing an order is straightforward and convenient:

Online Store: Visit the swimmingpondshop.co.uk, browse our extensive product range, and place your order securely through our online platform.
Should you have any inquiries regarding delivery times or costs, please do not hesitate to get in touch with us. We are here to ensure a seamless and hassle-free experience for you.

At SPS, your satisfaction is our utmost priority, and we are unwavering in our commitment to providing dependable delivery services to fulfil all your requirements.

Please Note: While we make every effort to provide a swift delivery service, this is not a guaranteed service and should not be solely relied upon. SPS cannot accept responsibility for delayed orders that may result in job disruptions or hold-ups.

Returns:

Whether you need to return an item due to damage, warranty claims, or for any other reason, we’ve streamlined the process for your convenience. Please carefully review and follow the instructions below to ensure a seamless return experience:

Complete the Form: Please fill out the form provided below with all the necessary information. Ensure that your details are accurate to expedite the return process.

Unique Returns Number: After submitting the form, a unique returns number will be generated exclusively for you. This returns number is vital and serves as your personal identifier for the return. Be sure to make a record of this number and keep it in a safe place.

Include the Returns Number: When preparing the item for return, remember to include the generated returns number with the product. This step enables our dedicated team to efficiently process and track your return.

One Form, One Code: It’s important to note that only one form should be completed for each item being returned. Each item requires its own unique returns number. If you are returning multiple items, kindly complete a separate form for each one.

Submitting the Form: Once you have finished filling out the form and obtained the unique returns number, please click the “Submit” button located at the bottom of the page to send us your return request.

Return the Goods: All returns should be sent to the following address: Swimming Pond Shop, 2 Hall Lane, Shelfanger, Diss, Norfolk IP22 2DE
If you have any questions or require assistance with the return process, our friendly customer support team is ready to assist you. Feel free to contact us via phone or email, and we will guide you through the necessary steps.

Thank you for choosing SPS. We value your cooperation and anticipate assisting you with your return.

Please be aware that items sent back to us without completing this form will not be processed. SPS does NOT cover the cost of returning goods, although SPS MAY refund the cost of returned goods if they are deemed to be faulty and under warranty.

IMPORTANT: As the dealer/supplier/installer, it is your responsibility to inspect the product before returning it to us. Please check for user error, misuse, or a lack of maintenance. If a product is returned to us and only requires cleaning or servicing, you will be charged for these services and any associated carriage charges.